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FREQUENTLY ASKED QUESTIONS

Fan Requests

I have a letter for someone in the cast. How can I send something to the stage door? Unfortunately, we don’t accept letters at the stage door, but you can always engage with the cast on social media.
How can I purchase Hadestown merchandise if I can’t make it to the theater? You can order merchandise online at HadestownStore.com.
Where can I get the Original Broadway Cast Recording? Visit our music page for details on purchasing or streaming the Original Broadway Cast Recording.
I would like to meet the cast or arrange a backstage tour. At this time, we’re not able to arrange meet-and-greets or tours.

Ticketing Questions

I purchased from Ticketmaster, and have a question/request about my tickets. Please contact Ticketmaster Customer Service at 877-250-2929.
I purchased from a third-party site, and have a question/request about my tickets. Unfortunately, we're not able to provide assistance regarding tickets purchased through third-party sites. Please reach out to your point of purchase.
What is your rush/lottery/discount policy? CLICK HERE to enter our digital lottery for a chance to win $42.50 tickets. Additionally, for sold-out performances, a limited number of $39 standing-room tickets are available. Visit our tickets page for the full details.
What are the age restrictions for the show? Hadestown is recommended for ages 8+. Children under 4 are not permitted in the theater.
I have a question about accessibility at the theater. For questions about accessibility, please reach out to Jujamcyn Customer Service. Email CustomerService@jujamcyn.com or call 212-840-0479.
Does Hadestown offer Closed Captions or Audio Description? We offer both!

CAPTION DEVICES: I-Caption is a state-of-the-art wireless visual aid that provides verbatim closed captions in real time. This fully automated system displays dialogue, lyrics and sound effects on a handheld display, assisting the hearing impaired guest to better understand the plot of the performance.​ Devices are available to guests upon arrival at the theater. Please ask an Usher or House Manager for assistance.

AUDIO DESCRIPTION: D-Scriptive is a state-of-the-art wireless aid for the visually impaired guest which provides pre-recorded audio description to the individual receivers concurrent with the live performance. Devices are available to guests upon arrival at the theater. Please ask an Usher or House Manager for assistance.

Misc Questions

Does Hadestown donate tickets to auctions/charities? Hadestown does not donate tickets at this time.
I’m interested in interning or volunteering with Hadestown. Please reach out to volunteers@hadestown.com to be kept up-to-date on volunteer opportunities.
I have a press question. Please send all press inquiries to press@hadestown.com.